Self Storage Cologne – Frequently Asked Questions
Here you'll find answers to the most common questions about our storage units in Cologne.
With self storage, you rent a lockable storage unit that you can use at any time. You choose the right size, sign a flexible rental agreement and get access to your box.
The storage unit belongs to you alone – no one else has access. You can come and go as often as you like, 24 hours a day, 7 days a week.
You do three steps online: choose a unit and start date, enter your details, pay. You then get your rental contract and contract number by email straight away — there is nothing to sign.
We take care of the rest: we review your booking, give you a quick call and enable your number for the gate. Then you can move in.
Our facility is monitored by video and the entrance gate only opens for registered phone numbers – no unauthorised access to the site. Your unit is additionally secured with a key or combination lock.
We also offer:
- 24/7 video surveillance
- Alarm system
- Bright lighting
- Clean and dry storage units
The earliest start date is the next day. Once you have booked, we review it and get back to you within 24 hours — usually much sooner. The clock runs during our office hours.
In a short call we register your mobile number for the gate. After that you move in whenever suits you — no on-site appointment is needed, and your access works around the clock.
Paying by bank transfer? We enable access once your money reaches us.
No. You rent monthly and can cancel at any time to the end of the month — no long-term commitment.
We believe satisfied customers stay because they want to, not because a contract forces them to.
That depends on what you want to store:
- 4 m²: approx. 10–15 moving boxes, suitcases, small furniture
- 6 m²: furniture from a 1-room apartment, sports equipment
- 17–23 m²: an entire home, business inventory, warehouse stock
Use our size guide for a detailed estimate.
Yes, our storage units are dry, clean and ventilated. There's no heating – for most stored goods such as furniture, documents, household items and business inventory, these are ideal conditions.
Your stored items are not automatically insured through us — we don't offer our own storage insurance. We recommend covering their value through your home contents insurance; many policies also cover items stored off-site. When in doubt, just check with your insurer.
We offer several payment methods:
- Credit card (Visa, Mastercard)
- Bank transfer – before your start date, at the latest within 14 days
Yes, that's possible. You can give trusted people your key or combination; on request we can also register additional phone numbers for the gate. Please note: the rental agreement is personal and you remain responsible for the contents.
No problem — just get in touch and we'll quickly sort out access to your unit. The site gate opens independently of that, any time you call from your registered phone number.
No. The following items are prohibited:
- Flammable or explosive substances
- Chemicals or toxic substances
- Weapons and ammunition
- Illegal substances
- Live animals or plants
- Perishable food
On the ground floor, our large boxes (L-EG and XL-EG) are directly drive-up accessible – you drive your car, van or truck right up to the box and load and unload comfortably. Boxes on the upper floor are reached via rollable aluminum stairs.
Have more questions?
Our team is happy to help:
Book now
Ready for your own storage space?